Tax Ombud and Chief Executive Officer, Dr John Nwabueze, disclosed the plan at a stakeholders’ town hall meeting, saying the proposed collaboration would help people in underserved areas seek redress over administrative and procedural problems involving tax and revenue authorities.

According to a statement issued by the office, arrangements were nearing completion to formalise the partnership. However, the statement did not specify when the arrangement would begin or provide details of how taxpayers would submit complaints through NIPOST.

Nwabueze said the initiative forms part of broader efforts to promote fairness, transparency and accountability in tax administration while encouraging voluntary compliance with the law.

He described the Tax Ombud as an independent, impartial and non-judicial institution established to address eligible operational, procedural and administrative grievances arising from tax and revenue administration.

The office provides its complaint-handling services free of charge and seeks to resolve disputes through mediation and other procedures within its statutory mandate.

Nwabueze stressed that the institution was not established to cancel legitimate tax obligations, encourage tax evasion or replace the courts. Instead, it aims to ensure that complaints are handled fairly while protecting the lawful responsibilities of taxpayers and revenue authorities.

He said a transparent and predictable tax administration system could help strengthen investor confidence, support small and medium-sized enterprises and improve relations between businesses, individuals and tax authorities.

The Tax Ombud also intends to continue engaging stakeholders to address administrative delays, unclear procedures and weaknesses in existing complaint-resolution channels.

Participants at the meeting included representatives of Abuja market associations, the National Association of Small and Medium Enterprises, the Chartered Institute of Taxation of Nigeria and the Nigerian Association of Chambers of Commerce, Industry, Mines and Agriculture. Representatives of road transport unions and airline operators also took part.

The stakeholders reportedly called for simpler administrative processes, clearer tax assessment criteria and more effective channels for resolving complaints, arguing that these measures could reduce disputes and encourage voluntary compliance.

Nwabueze commended President Bola Tinubu for establishing the office and acknowledged the contributions of the Minister of Finance and other stakeholders to tax administration reforms.

If finalised, the proposed NIPOST partnership could provide an additional route for taxpayers who face difficulties accessing government offices. Its effectiveness, however, will depend on the arrangements for receiving complaints, referring cases to the Tax Ombud and ensuring that grievances are resolved promptly.

Reporting by TalkNaijaMedia